Returns & exchanges
I want you to love what you receive, and I’m here to help if something isn’t right.
Digital products
Due to the nature of digital items, all digital product sales are final. This means No returns or exchanges are accepted once a purchase is completed.
That said, if you experience any issues accessing or using your digital product, please don’t hesitate to reach out. I’m happy to help and will do my best to resolve any problems.
📧 Email Me
Jewelry & Physical Products
I accept returns and exchanges within 14 days of delivery.
To be eligible:
- Items must be unused and in their original condition
- Items must be returned in their original packaging (when possible)
Final Sale Items
The following items are not eligible for returns or exchanges:
- Custom or personalized items
- Earrings (for hygiene reasons)
- Sale or discounted items
If your item arrives damaged or defective, please contact me within 3 days of delivery with photos so I can make it right.
I reserve the right to deny returns or exchanges if items are returned used, damaged, or not in their original condition.
📦 Lost, Stolen, or Delayed Packages
Once your order has been shipped, it is in the hands of the shipping carrier. Shipping services are provided by a third party. While I’m always happy to help where I can, I am not responsible for lost, stolen, or delayed packages.
If you experience an issue with delivery, please follow these steps:
1. Check Your Tracking Information
Use the tracking number provided in your shipping confirmation email. Sometimes packages are marked as delivered before they arrive.
2. Check Around Your Delivery Location
- Look around your porch, mailbox, or side entrances
- Check with neighbors or others in your household
- Look for delivery notices
3. Contact the Shipping Carrier
Reach out to your local postal service with your tracking number. They may provide additional delivery details or help locate your package.
4. If Your Package Was Stolen
- Report the theft to your local police department (non-emergency)
- Some carriers may require a police report for claims
5. File a Claim (if applicable)
If your package appears to be lost, you may be able to file a claim with the shipping carrier.
Be sure to keep your tracking number and order details.
6. Contact me
If you’ve completed the steps above and still need help, feel free to reach out. I’ll do my best to assist where I can.
📧 Email Me
💡 To help prevent theft, I recommend shipping to a secure location.
Shipping costs
- Original shipping costs are non-refundable
- Return/exchange shipping costs are the responsibility of the buyer
How to Start a Return or Exchange
If you’d like to request a return or exchange, please use the form below.
Include your order number and details about your request, and I’ll guide you through the next steps.
- Returns must be approved before being sent back
- Unauthorized returns may not be accepted
- I am not responsible for returns lost in transit (tracked shipping is recommended)
Approved refunds will be issued to the original payment method.
Please allow 3–7 business days after receiving your return for processing.
Exchanges are subject to product availability. If the requested item is unavailable, a store credit may be offered.
